Critical functions are functions your unit normally performs that must continue at a sufficient level without interruption or restart within given time frames (see Levels of Criticality below) after a disruption to the service. If a critical function is not available at a sufficient level within the resumption timeframe, the campus community risks direct and immediate adverse effects in terms of: loss of life, personal injury, loss of property, and/or the University’s ability to maintain direction, control of, or accountability for instruction, research, or services essential to its mission.

The Risk Management Office created an example list of critical functions (see below) to help guide you through this process. This list is by no means all encompassing, but should be used as a guide.

DepartmentDepartment NumbersCritical Function
Accounts Payable213620Accounts Payable
Athletic Director of Athletics270000-272305Athletic Events
Budget Control280000-288000Budget Development
Budget Control – Payroll288000Payroll
Budget Control – Procurement287000Procurement
Budget Planning and Analysis213440-216000Budget Development
Campus Health Services650000-650016Student Health Services
Campus Safety & Risk Management230000-234501Emergency Management
Carolina Dining224700-224792Dining Services
Central Receiving213620Central Receiving
Communications257999-259000Internet Web Presence (unc.edu)
Communications257999-259000Digital Communications
Communications257999-259000Strategic Communications
ConnectCarolina603000ConnectCarolina Data Security
Energy Services227010-230902Central Heating Cooling Plant
Energy Services227010-230902Utilities & Building Automation
Enrollment Management540000-543500Admissions
Enterprise Financial Accounting & University Controller213400-213429Financial Reporting
Environment, Health & Safety230510-235000EHS Services
Facilities Services240000-247302Central Heating Cooling Plant
Facilities Services240000-247302Utilities & Building Automation
Facilities Services240000-247302Structural Building Trades
Facilities Services240000-247302Facility Maintenance/Housekeeping
Facilities Services240000-247302Recycling & Waste Management
HR Records260109Personnel Records
Human Resources260100-260110Personnel Records
Human Resources260100-260110I9 & E-Verify, Background Check Process
Information Security602000Connect Carolina Data Security
Information Technology Services600000-617000Connect Carolina Data Security
Information Technology Services600000-617000Operations Center (ITS)
Information Technology Services600000-617000Voice Communications
Information Technology Services600000-617000ConnectCarolina
Information Technology Services600000-617000Alert Carolina
Information Technology Services600000-617000Data Network
Information Technology Services600000-617000E-mail – Servers & Messaging
Information Technology Services600000-617000Internet Web Presence (unc.edu)
Information Technology Services600000-617000Enterprise Server & Storage Support
Information Technology Services600000-617000End user technical support & ITS Support
Information Technology Services600000-617000Sakai
IT Teaching & Learning606000Sakai
ITS Comm Technologies608000Voice Communications
ITS Connect Carolina603000ConnectCarolina
ITS Infrastructure605000Operations Center (ITS)
ITS Infrastructure605000Enterprise Server & Storage Support
ITS User Support & Engagement607000End user technical support & ITS Support
Office of Animal Care & Use621400Animal Care & Use
Payroll Services213430Payroll
Planning & Design / Construction & Engineering240300-247302Structural Building Trades
Procurement Services Operations213650Procurement
Purchasing Services213610Purchasing
Strategic Sourcing and Payment213430-213665Procurement
Strategic Sourcing and Payment213430-213665Payroll
Strategic Sourcing and Payment213430-213665Purchasing
Strategic Sourcing and Payment213430-213665Central Receiving
Strategic Sourcing and Payment213430-213665Accounts Payable
Transportation and Parking225000-225701Parking Management
Transportation and Parking225000-225701P2P
UNC One Card224400-224460One Card
University Cashier283000Cashier's services
University Libraries550000-552560Access to digital collections
University Libraries550000-552560Access to physical collections researchers need / research assistance
University Libraries550000-552560Access to special Collections
University Libraries550000-552560Support for specific library procurement functions
University Police Department234001-234501Police Operations
University Police Department234001-234501Police Dispatch/Communications
University Registrar542000Academic Records
University Registrar542000Academic Calendar
University Registrar542000University Course Catalog
VC Research620000-621800Research Compliance & Development
Workforce Strategy, Equity, Engagement260000-264000Employee Benefits & Leave Admin
Workforce Strategy, Equity, Engagement260000-264000Employment & Recruiting

Critical Functions

Critical 1:
must be continued at normal or increased service load. Cannot pause. Necessary to life, health, security. (Examples: inpatient care, police services)
Critical 2:
must be continued if at all possible, perhaps in reduced mode. Pausing completely will have grave consequences. (Examples: provision of care to at-risk outpatients, functioning of data networks, at-risk research)
Critical 3:
may pause if forced to do so, but must resume in 30 days or sooner. (Examples: classroom instruction, research, payroll, student advising)
Deferrable:
may pause; resume when conditions permit. (Examples: elective surgery, routine building maintenance, training, marketing)
Add three to five critical functions and chose the Level of Criticality for each. Once you add a critical function you will see that critical function on the left side of the screen. Once you click on a critical function, you will see Description, Peak Periods, Documents, Dependencies, Consequences, How to Cope, and Action Items for each critical function. You must click through each of these screens for each critical function.

Description
Provide a description of the critical function and responsible people (if applicable).
Peak Periods
Please indicate any months when you would expect there to be especially high activity involved in accomplishing this function. This might be a peak workload period such as the annual fiscal closing for accounting functions, or it might denote activities that happen only at certain times – such as course-registration that happens once per academic term.
Documents
This is the first opportunity for you to upload documents. Please identify any documents that are very important to this function – whether they are individual documents (such as policy manuals) or sets of records (such as patient files, research files, vendor invoices, etc.). The documents listed here may be paper or electronic. Do not include records that are stored within a database application such as a financial system, an HR system, a medical records system, etc. These will be treated elsewhere. Documents uploaded via this screen are copied to a secure server for access by authorized people only. They also remain in their current location on your own computer or server. If a document is confidential or sensitive, please describe it but do not upload it. Although your plan lives on a secure server, the group of people authorized to see your plan may not all be authorized to see that document.
Dependencies
Upstream Dependencies are the departments (WITHIN your campus, medical center, or other institution) whose reduced functioning would seriously impair your own department’s ability to perform this Critical Function.

Downstream Dependencies are the departments that would be seriously impacted if YOUR department could not perform this Critical Function.

Please do not name IT systems as either upstream or downstream dependencies. IT systems are treated separately.

Every department code in Connect Carolina is incorporated within the drop-down list of dependencies.

Consequences
Suppose the function named above is not restarted quickly enough following a disaster. Which of the listed “harmful consequences” might occur?

These questions show why this function is critical.

Don’t agonize over these questions; give your best answers and move on.

How to Cope
The questions on this screen ask you to visualize the conditions that might prevail in the weeks or months following a disaster. You may be missing certain key resources. Please provide brief answers to these questions. Give ideas and points, not detailed procedures. If details are needed, create a separate document and upload it on the Documents screen. If your suggestions require pre-disaster preparations, that’s fine. Later, you will be asked to identify such “Action Items.”
Action Items
After going through the critical function screens and questions, which are geared toward getting you to think about your business processes and continuity of operations given different situations, items may come up which you realize you need to do. Here is where you create these action items, assign them to a user, and create a due date.
Back to Plan Details
Proceed to Key Resources